Being robotic or scripted creates barriers in truly building rapport and a supportive customer relationship. We focus on how to make the conversation flow more naturally, whilst ensuring it is delivering action orientated results. We look at how empathy, listening, supporting and action can build your customer relationship and develop the deeper level of rapport needed to get the right result for your customer first time. We highlight a four step process for managing the conversation, share tips on showing empathy, questions types, their use and effectiveness and actively listening. Find out how to get customer service excellence right from the start with best practice advice and tips