Based on the New York Times Bestseller that sold 3 Million copies worldwide, Crucial Conversations has transformed and changed the way millions communicate. Whether your problem relates to poor customer service, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you and your teams cannot talk honestly and productively, you can expect poor results. By teaching teams the skills to communicate when the stakes are high, opinions vary and emotions run strong, Crucial Conversations ultimately improves employee performance and transforms the corporate culture from the inside out—making it a very powerful business tool.