In today’s environment of fast-paced change, organizations need continuously to learn and improve in order to stay current with service demands and customer/client needs. Those closest to the work often have the best ideas for improvement. Yet often, improvement ideas and lessons learned are identified but not implemented. You will learn an easy-to-use process to help you identify and apply improvements that will make a difference to your work. Learn about the possible positive impact that robust, structured continuous improvement can have your work and organization.